Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and protect personal information provided to us through our matrimonial services, in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect:

Personal details (name, age, gender, date of birth, marital status).
Contact information (phone number, email, address).
Background details (education, profession, cultural/religious background, family details).
Preferences for matchmaking.
Photos and profile information you choose to upload.
Payment and transaction details (if applicable).

3. How We Collect Information

Directly from you (via registration forms, online profiles, phone calls, or in-person meetings).
Through our website or mobile application.
From publicly available sources where relevant.

4. Use of Information

We use your personal information to:

Provide matchmaking and matrimonial introduction services.
Communicate with you regarding matches, updates, and events.
Improve our services and customer experience.
Verify identity and prevent fraudulent activity.
Comply with legal obligations in Victoria and Australia.

5. Disclosure of Information

We may disclose your personal information to:

Other registered members (with your consent, subject to your privacy settings).
Our staff, agents, or contractors providing technical/operational support.
Legal authorities if required by law.
We will not sell or rent your personal data to third parties for marketing.

6. Data Storage & Security

All data is stored securely in compliance with Australian data protection laws.
We use encryption, password protection, and secure servers.
Personal information is retained only as long as necessary for matrimonial services.

7. Access & Correction

You may request access to your personal information or ask us to correct/update it by contacting us in writing.

8. Your Rights

You may opt-out of receiving promotional messages at any time.
You may request deletion of your profile.
You have the right to complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

9. Cookies & Online Tracking (if website/app used)

Our website may use cookies and similar technologies to improve your browsing experience and provide personalized matchmaking recommendations.

10. Contact Us

For privacy-related questions or complaints:
info@spsv.com.au